RB Works Inc. Can increase your Internet connection and Local area network (LAN) support and provide rapped response to our client's trough our Network Operations Center (NOC).
It's as simple as black and white: Today, every business, no matter how small or large, needs a network presence. Running servers and networks isn't your specialty and certainly not your business, and you cannot justify hiring a full-time network administrator plus all of the equipment needed to run things yourself.
That's where we come in: our company can run your network for you.
Having RBWORKS to monitor your network will save you money, time and human resources. And most important your network will be monitored and maintained at all times. We can help keeping you up and running no matter what problem may occur. We are there for you 24/7 keeping you and your business connected.
We offer live time monitoring services that keeps your network in a working order. Our Network operation center is manned 24 hours a day, 7 days a week and it is designed to monitor, identify and help solve any kind of encountered network irregularity. Our response time is 1 minute. This is because we believe that effective and prompt customer support is critical to maintaining a happy and successful vendor client relationship.
Our NOC services include the following:

React to all incoming alerts regarding the network status.
Troubleshooting of all network and system related problems
24 hours a day, 7 days a week supervised operation by highly skilled network and system engineers.
1 minute (60 seconds) response time at all times
Ensuring continuous operation of servers, devices and services.
Providing quality support for corporate customers.
Our NOC staff is properly trained to proactively monitor and troubleshoot any kind of network related problem. All network problems are reported to us by an email or a direct call. For each call or email received by NOC staff, we create a trouble ticket. The system keeps the complete history of every ticket, from the time it is opened until it is closed, and maintains a record of every ticket created. We regularly review the open tickets and follow escalation procedures to ensure that all issues are resolved in the shortest time possible.
For those tickets that couldn't be solved remotely we have special trained network technicians who are able to go on site and solve the problem. Our NOC staff will answers all customer questions and inquiries.

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