Why RB Works?

RB Works can offer you the expertise of a Help Desk staff and give you and your clients fast and reliable access to the technical help they need. RB Works has years of background in delivering phone support and remote repairs for IT systems built on Microsoft technology. RB Works tries to fix rather than merely track problems. And just like in any other businesses an experienced and well trained staff is always the key to an effective use of the systems and tools which comprise a help desk. We at RB Works can and will provide you with the support you need.

Helpdesk offer:

One of our goals is try to be a people oriented company so we will offer the services that you need. We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Weather you need Full time support (7 days a week, 24 hours a day) or only after normal business hours support we will satisfy your requests.

Our basic package consists of helpdesk software installed on our technician's computers and on your client's computers. We can also provide you with a Web Based Helpdesk witch will make the process of posting a ticket easier and more flexible.

Contact us for more details about our packages.

Our services can also be classified into 2 categories:

1) Onsite support:

2) Outsourcing:

If your company provides helpdesk support and as your business grows and develops a substantial customer base, offering helpdesk support can become overbearing, inefficient and costly.

Helpdesk services outsourcing provides your customers with our branded round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing in-house helpdesk services.

Developing and maintaining a dedicated call center or providing helpdesk services is essential to retaining your customers; however, taking on the task without help can drastically reduce your ability to perform and maintain the quality of your product and the enthusiasm of your sales team.

Bottom Line: You attract customers; we help you retain them, by providing dedicated customer support.

How do we do it?

We work with a so called different level technical support.

Every problem is reported to us trough our Helpdesk system. A ticket is created and posted on the helpdesk using ether our Helpdesk software, Web Based helpdesk or via a phone call to us. A level 1 technician will take the ticket in a maximum time of 10 minutes and call the customer who is having the problem. If the problem can not be solved by that technician then the ticket will be escalated to the next level. The system keeps track of every step witch you can view as well. A technician can even be dispatched if you need someone at your site to troubleshoot the problem. With RBWORKS we will make sure your problem is quickly resolved.

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